Testimonials

We hired Alex Merlin Consultancy to work on a specific telemarketing project over a number of days contacting local businesses and were delighted with the results. Liz works hard to ensure she understands the messages to be conveyed and to appreciate what our business can offer others. We had feedback that she was a pleasure to speak with and ensured that the working relationships we could build from the calls were established in the best way to start with. From just a few days work she secured us opportunities to take on new clients which have values of £1000 and £6000 per year to our business. Excellent work! I would recommend Alex Merlin Consultancy highly.

We commissioned Liz to work with one of our most long-standing clients, looking at the telesales skills and approaches of one of their key account teams. The team had previously done very little reviewing of the styles used, and almost no training, so the session with Liz was an important step. They are already good, but wanted to check that they weren't missing any opportunities.

Liz provided them with a very practical and effective checklist, as well as setting standards for performance and monitoring. Importantly, she shared practical strategies, bringing the theory to life with examples and demonstrations. It's one of Liz's strengths that she practices what she teaches, so there's real credibility in her delivery.

The team responded positively and are applying the lessons learned to measurable effect.

We recommend Liz without reservation - she delivers!

Liz very quickly understood our particular skills and USPs. Her experience and personality ensured that she was able to clearly present our business to potential clients in a very friendly and efficient manner. Her results exceeded my expectations today so well done and thanks Liz!

We were looking for an organisation that could provide short-term telemarketing assistance. Liz is a great communicator, likeable, detailed and highly professional. She worked patiently to understand our needs, objectives and provided guidance on how we could best execute our plan. I have no qualms in recommending her to anyone looking for someone to provide telemarketing resource. A value for money service we will be using again.

Liz is an exceptional Telemarketer and I have been able to refer her to many of the companies I work with knowing she will perform well for them and bring her natural flair to their marketing requirements. Her Telemarketing Training courses have benefited many of my clients who required a helping hand in setting up and managing their own Telemarketing function internally- the feedback has always been very good and clients frequently report back that she has an excellent training manner. I would highly recommend Liz and Alex Merlin Consultancy.

Using her exceptional telemarketing skills Liz has teased out a number of 'live' video requirements for me and has also identified key personnel to keep in touch with on longer term opportunities. Her very professional approach when speaking with 'gatekeepers' achieves a very high success rate in being put through to the right senior executives and arranging for me to speak directly with them. I would strongly recommend Liz and her telemarketing services.

Great two day telemarketing training course! Well presented, professional and clearly well thought out strategic documentation of the course content bespoke to our business.

My company has just used AMC's services for the first time and we have been delighted with the results, both in terms of the number of doors that Liz opened and the quality of the contacts she made on our behalf. At our initial meeting, it became clear that Liz understood our products and was familiar with our target market - and that was a big advantage. We asked Liz to do two sessions, separated by a week, so she could follow-up where appropriate and catch those people who were unavailable the first time round. This seemed to work well and we will probably follow the same pattern next time we use AMC - which we certainly will.

We have used Liz's telemarketing services for well over a year now and have been very pleased with her work. As other people here have said, it is a big decision to outsource customer-facing work such as this, but I have absolutely no concerns in entrusting the representation of our company to Liz - in fact, I'm positive that her friendly, approachable and professional manner only enhances our reputation. Her itemised notes and feedback from the calls that she makes are extremely thorough and provide a good document from which our own staff can then work from. Thanks Liz, you are a pleasure to work with!

Liz delivers great quality results every time. She is prepared to really get to know you and your business needs, whilst having the ability to nurture relationships with clients and prospects quickly. The insights she is able to glean from her approach is of great value. Thanks Liz!

Liz has a real knack of connecting with people and building relationships. Her personable approach gains her results others can only dream of.

A massive thank you to Liz Couchman of Alex Merlin Consultancy. She recently conducted a campaign on our behalf with great success. Liz is a rare breed – intelligent, articulate and actually loves spending all day on the phone. If you are looking to either connect with your existing customers or find some new ones, look no further.

I would highly recommend Liz at Alex Merlin Consultancy as an outsource for telesales and telemarketing for any organisation. Liz picked up knowledge of our business and the specific area we were selling at the time very quickly indeed and certainly did her homework, so much so that the customers always believed that they were talking to someone at our company which is a must! She is a very personable character and is very good at what she does.

Liz always spends time getting to know my business and the type of clients I'm looking for, so that whenever there is a lead it's a qualified lead. I can't ever imagine using anyone else who has the same experience, passion and hence results for our telemarketing campaigns.

Liz is an exceptional telemarketer. Not only does she have a lovely personality ideally suited to her role, she is a consummate professional. She has the ability to get past receptionists to get a contact or lead. In addition, she has the drive, intuition and persistence to always get a result.

I found Liz to be extremely enthusiastic and great value for money. I will certainly use Liz again for telemarketing work.

I have contracted Liz for several months to run specific sales campaigns for my company. Liz's approach from day one was professional and open, I knew exactly the service I was to receive and she managed my expectations well. And then she did her job and... wow!!! She took my expectations, ripped them up and threw them in the bin, the service she supplied and the results I have seen have been fantastic. I continue to work with Liz each month and each month she gets better.

Liz is warm and friendly, and an effective front line - capable of generating valuable introductions at the highest level.

Liz is an extremely affable person who has the uncanny knack of making direct contact with decision makers. Her enthusiasm for the task is matched only by her professionalism and the results she achieves.

Liz is highly motivated and produces a high quality of work and excellent results in a difficult discipline. She is extremely personable but at the same time very professional in her attitude. I highly recommend Liz to anyone who wants independent telesales work or training.