We commissioned Liz to work with one of our most long-standing clients, looking at the telesales skills and approaches of one of their key account teams. The team had previously done very little reviewing of the styles used, and almost no training, so the session with Liz was an important step. They are already good, but wanted to check that they weren't missing any opportunities.

Liz provided them with a very practical and effective checklist, as well as setting standards for performance and monitoring. Importantly, she shared practical strategies, bringing the theory to life with examples and demonstrations. It's one of Liz's strengths that she practices what she teaches, so there's real credibility in her delivery.

The team responded positively and are applying the lessons learned to measurable effect.

We recommend Liz without reservation - she delivers!