Phil Tapsell- Managing Director at Tech Venture Solutions Ltd- IT Coaching Company
"Liz is an exceptional Telemarketer and I have been able to refer her to many of the companies I work with knowing she will perform well for them and bring her natural flair to their marketing requirements. Her Telemarketing Training courses have benefited many of my clients who required a helping hand in setting up and managing their own Telemarketing function internally- the feedback has always been very good and clients frequently report back that she has an excellent training manner. I would highly recommend Liz and Alex Merlin Consultancy."
Rebecca Sutherland- Telemarketing Manager- Euler Hermes- Credit Insurance
'Great two day telemarketing training course! Well presented, professional and clearly well thought out strategic documentation of the course content bespoke to our business.'
James Burns- Marketing Manager at 1st Easy- Web Hosting Company
"We have used Liz's telemarketing services for well over a year now and have been very pleased with her work. As other people here have said, it is a big decision to outsource customer-facing work such as this, but I have absolutely no concerns in entrusting the representation of our company to Liz - in fact, I'm positive that her friendly, approachable and professional manner only enhances our reputation. Her itemised notes and feedback from the calls that she makes are extremely thorough and provide a good document from which our own staff can then work from. Thanks Liz, you are a pleasure to work with!"
Tracy Griffiths- Director at The Business Network in Chester- Networking Organisation
"Liz delivers great quality results every time. She is prepared to really get to know you and your business needs, whilst having the ability to nurture relationships with clients and prospects quickly. The insights she is able to glean from her approach is of great value. Thanks Liz!"
Ed Van den Berg - Operations Director at OptimaRM- Credit Management Company.
"Liz has a real knack of connecting with people and building relationships. Her personable approach gains her results others can only dream of."
Moira Evans- Director at Financial Growth Consultants- Business Advisors & Accountants
"Liz always spends time getting to know my business and the type of clients I'm looking for, so that whenever there is a lead it's a qualified lead. I can't ever imagine using anyone else who has the same experience, passion and hence results for our telemarketing campaigns."
Richard Line- Director at Virtual Planit- 3D Visualisations & Graphics Company
"Liz is an exceptional telemarketeer. Not only does she have a lovely personality ideally suited to her role, she is a consummate professional. She has the ability to get past receptionists to get a contact or lead. In addition, she has the drive, intuition and persistence to always get a result. "
Simon Kite – Partner at Saffery Champness – Chartered Accountants.
"I found Liz to be extremely enthusiastic and great value for money. I will certainly use Liz again for telemarketing work."
Gareth McKee - Director at Burnt Orange Solutions- IT & Telecoms Provider
" I have contracted Liz for several months to run specific sales campaigns for my company. Liz's approach from day one was professional and open, I knew exactly the service I was to receive and she managed my expectations well. And then she did her job and... wow!!! She took my expectations, ripped them up and threw them in the bin, the service she supplied and the results I have seen have been fantastic. I continue to work with Liz each month and each month she gets better. "
Rob Hawley- Partner at Mathys & Squire - Trademark and Patent Attorneys
"Liz is an extremely affable person who has the uncanny knack of making direct contact with decision makers. Her enthusiasm for the task is matched only by her professionalism and the results she achieves."
Grant Brackley- General Manager at Wetac- Professional Battery Systems supplier & installer.
" Liz is highly motivated and produces a high quality of work and excellent results in a difficult discipline. She is extremely personable but at the same time very professional in her attitude. I highly recommend Liz to anyone who wants independent telesales work or training."
Phil Hewitt- Director at Resolution DV- Videos & Touchscreens for Museum Interpretation work
"Liz presents our business and its services to potential clients with friendly personable ease and has gained us a high regard within our market sector."
Janice Parlett- Editor SK8 Directory- Local Magazine
"I have used Liz's telemarketing skills on a number of occasions and she has always achieved excellent results for my company. She is personable and professional and I would not hesitate to recommend her services. Liz has also provided my company with training sessions which have been invaluable."
Ed Beattie- Director at Through Creative- Design & Marketing Agency
"Liz delivered fantastic results when she undertook a telemarketing campaign for us. She took time to understand what we were trying to achieve and asked some searching questions to ensure she understood our proposition. She was totally professional but highly personable in everything she did and I highly recommend Liz. In fact we've booked her for a campaign running over six months - she's that good!"
Harry Bailey- Director at PagePlay- Website Creation & SEO
"It is always a pleasure working with Liz. Her ability to absorb the beliefs, needs and approach of your business before making calls on your behalf is eye opening. Her calm but confident manner builds a trust which allows me to concentrate on other areas of the business happy to leave Liz making calls to our leads."
Brett Nurse- Managing Director at Capture 1- Web Video & DVD Production
"Liz has helped us either make first contact with prospects or re-visit old contacts. Liz has then established relationships with these contacts and gained fresh and relevant information from them, which we can then use to follow up. Liz maintains a high professional manner at all times. She produces hot leads for us to chase up and gives us detailed call notes that we can refer back to which allows us to be accurate. Liz's service has been invaluable and is indeed great value for money, she is always just a phone call away and is very friendly and easy to approach."
James Russell- James Russell Photography
"Liz's work rate is phenomenal, I don't know how she does it. She is cheerful, personable and highly professional. Her approach is very natural and her enthusiasm shines through in her telephone manner. As a result she has made many good contacts for me and I would highly recommend her services."
Zoe Sheppard- Director at Hive Marketing
"Liz is an effective and skilled telemarketer who manages intelligent and insightful telemarketing campaigns. The detailed feedback Liz provides is as gratefully received as the opportunities she generates. I would not hesitate to recommend her."
Andrew Grantham- Animals in Tuition- School Activity Co-Ordinator
"I used Liz at Alex Merlin to follow up on a mailshot sent out to my client base with excellent results. Liz's preparation was detailed and methodical, producing a plan to suit my exact requirements. Liz is friendly yet professional and produced contacts, leads and bookings for my business. The quality and depth of her feedback to me was exceptional. Thank you Liz."
Phil Green – Director at Onlignment- E-Learning Organisation
"Liz is a very personable, shrewd and professional telemarketer.
An excellent listener, she swiftly takes a brief and works alongside you, gently coaxing you towards the perfect campaign strategy. Then she implements it using her deep emotional intelligence and interpersonal skills. Her approach and personality inspire confidence in prospective clients, and she presents herself as an integral member of the team. "
James Burns- Director at 1st Easy- Website Hosting company
"Without our own in-house telesales staff, Liz's calls have been the perfect way for us to add telesales to our marketing activities. We started to see the positive results of Liz's work from the outset, and she is very skilled in developing and maintaining ongoing relationships with potential customers. The market in which we operate (IT) is highly specialised, and I have every confidence that Liz communicates an effective understanding of our services during her calls."
Tracy Griffiths- Director at Elianna- Coaching Organisation
"Liz you are insightful and highly individual in what you do for clients. The time invested by you to really understand Elianna and what we do delivered exceptional results. Where others may have stopped at the first hurdle you persisted and always ensured you connected with the real decision makers. Your work has been so effective it has been a struggle to keep up with the follow ups. Thank you and I look forward to working with you again in 2010."
Chris Turner- Owner- TLC Computer Servicing
“Liz provides a quality service - I have heard that repeatedly from business colleagues who have benefitted from her tele-marketing and training services. Liz is extremely conscientious, astute, and very professionally focussed. I have no hesitation in recommending her - your business will be the better for your association with Alex Merlin Consultancy.”
Gail Sampson- Director Knockbuckle Associates - Training
"We hired Alex Merlin Consultancy for a specific telemarketing project and have been impressed with the service which we received from Liz - her approach is thorough and professional which has been translated into a phenomenal response from our clients. Throughout the day, Liz kept us briefed of her progress, and we received a thorough report with positive, credible and worthwhile actions to be undertaken. Our follow up work has been targeted and therefore less wasteful on resources. We shall certainly be using Liz again for similar projects and would recommend her wholeheartedly to any business looking for positive telemarketing results."
Kate Peacock- Director at Enthios- Leadership Development
"Liz is great with people, enthusiastic and above all else a real professional. She has a brilliant attitude and is a fine example of a highly successful business developer."