The Problem: A PR Agency seeking to have customer care calls carried out. They are required to establish customer satisfaction and provision of relevant services and feedback on the team.

 The Solution: A 3rd party call made by AMC to complete a questionnaire designed in conjunction with AMC to find out relevant feedback and likelihood of future projects.

The Result: Clients delighted with the 'extra mile' service, an ability to give open honest feedback, small issues resolved quickly and bookings of new work in pipeline established.